Hard Rock Punta Cana extends QCI partnership, adding QCI Connect and Chatalytics
Hard Rock Punta Cana has expanded its partnership with Quick Custom Intelligence, adding QCI Connect email tools and Chatalytics conversational AI to support guest engagement and operations.
Quick Custom Intelligence said Hard Rock Punta Cana has extended their partnership and will broaden its use of the vendor’s platform with QCI Connect and Chatalytics. The addition includes QCI Connect Email for host outreach and marketing campaigns, plus Chatalytics conversational AI tools for exploring data and refining dashboards.
Cody Glass, IT manager at Hard Rock Punta Cana, said the extension gives its teams a foundation to keep improving available tools. He said the property expects the additions to make information more accessible for hosts, marketing staff and operations teams as they serve guests.
QCI CEO Dr. Ralph Thomas said the continued investment reflects a shared focus on practical tools for casino teams. He said QCI Connect helps teams act on guest engagement opportunities while Chatalytics supports decisions about next steps. The companies framed the expansion as part of a broader role for connected intelligence, AI and guest communication in personalized service and operational decisions.
